FREE SHIPPING IN CANADA FROM $150 ยท WE SHIP WORLDWIDE

Shipping policy

We ship lash supplies from our studio in Woodbridge, Ontario, to customers across Canada, the United States and worldwide. Shipping is free in Canada on orders of $150 or more, and local customers can pick up for free.

Carriers and tracking

Orders ship by Canada Post, FedEx Express, UPS Express or DHL Express, all of which are express services. Your shipping confirmation email includes a tracking number so you can follow your parcel.

Shipping costs

Shipping is free on orders of $150 or more delivered in Canada. For all other orders, the shipping cost is shown at checkout before you pay.

Processing and delivery times

Orders placed by 3 pm Eastern Time on a business day ship the same day. All other orders ship within 1 business day.

Delivery time depends on where you are and the shipping option you choose. You can see the shipping options at checkout before you pay, and most of our customers choose 1-business-day delivery.

Free pickup in Woodbridge

  • Choose pickup at checkout. Pickup is free.
  • Your order is usually ready within 24 hours. We email you when it is ready.
  • Pickup is by appointment at 118 Pioneer Ln, Woodbridge, ON L4L 2J1. Reply to the email or text 647-533-7202 to choose a time, and bring your order number.
  • You can pay cash at pickup. Please bring the exact amount. Cash payment is only available for pickup orders.

Customs, duties and taxes outside Canada

Orders shipped outside Canada may be charged customs fees, duties or taxes by the destination country. These charges are paid by the buyer, and we are not responsible for them once your parcel has left our studio. If you are not sure what you will owe, ask your local postal or customs office before you order. If customs charges are refused at delivery, the order is returned to us and the shipping cost is not refunded.

Lost, stolen or damaged parcels

If your parcel is late, lost or arrives damaged, contact us with your order number and photos, and we will help you file a claim with the carrier.

Returns

All product sales are final, with no refunds or exchanges, for hygiene and safety reasons. See our refund policy.

Questions

Call or text 647-533-7202, email luxurylashloungevaughan@gmail.com, or send a DM to @luxurylashlounge on Instagram.